Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01691 682203, Monday to Friday from 8.30am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01691 682203, Monday to Friday from 8.30am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system (Patient access patientaccess.com )
- phone us on 01691 682203, Monday to Friday from 8.30am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to attend surgery, please telephone before 10.00 am and a home visit will be discussed with you. You may be visited by either a paramedic or a GP. The name, address and symptoms of the patient are essential to effectively plan visits.
When the surgery is closed please call 111 for non emergency medical advice. The call handlers can put you through to Shropdoc who will be able to see you over night or at a weekend. Please remember that if you have a life threatening emergency then you should dial 999.
We are part of a Primary Care Network of GP Practices in Shrewsbury and surrounds, working together to offer patients “extended access” to pre-bookable appointments in the evenings and at the weekends. This is to ensure that patients can have access to GPs, nurses and other qualified healthcare professionals for routine care at a time which may be more convenient for them.
Locally, the pre-bookable appointments will be available as follows:
- Weekday evenings (Monday to Friday) appointments between 6.30pm and 8pm
- Saturday appointments between 8.30am and 5pm
- Sunday appointments between 8.30am and 12.30am
Arranging a pre-bookable evening or weekend appointment is easy – just contact reception during normal opening hours and speak to a member of the practice team who will be able to help. Appointments are offered at different surgeries across Shrewsbury and with a range of healthcare professionals so may not necessarily be with your registered GP, or at this surgery.
There is a wide range of appointments available – routine face to face or telephone calls with a GP; routine nurse and healthcare assistant appointments; follow-up wound care, smear tests, NHS health checks, joint injection service, mental health nurse practitioner. We are extending the variety of services offered all the time.
Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients outside of our usual opening hours, including pharmacies, NHS111, the walk-in centre, minor injury units and A&E (which is there 24/7 for life threatening serious emergencies only). It isn’t always necessary to see a GP for minor and common conditions – find out how about how to self-care for these types of conditions on the self-care section of the NHS Shropshire Telford & Wrekin Integrated Care System website
https://www.shropshiretelfordandwrekin.nhs.uk/your-health/self-care/
